Shipping Policy
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Freight is calculated towards the end of the online ordering process.
To protect wine from temperature damage during transit we reserve the right to hold all shipments due to inclement weather. Orders with the specified amount are not guaranteed until processed by the winery.
Refunds & Exchanges
Spoiled Wine Exchanges
Dovecote does not offer refunds on wine sales. However, if you believe the wine you purchase is flawed or spoiled, please contact us immediately so we can discuss appropriate means of replacement. Please note that while we will do our best to replace spoiled wine with the same wine and vintage, In some cases a replacement wine will need to be of a different or then-current vintage.
Privacy Policy
At Dovecote we recognize and respect our customers’ privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.
Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes that is disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.
Changes to Your Personal Data
In the event you wish to change any of your personal information or club membership status, please contact us by written notification.
Email Opt-Out
We comply with the Federal laws in sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 10 days of receipt of request to Opt-Out. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our database.
Cookies
This website (the “Site”) may use cookies in your computer. A cookie does not allow us to identify you; however, it records information relative to your computer’s browsing on the Site (the pages that you accessed, the date and time of access, etc.). You may refuse to accept cookies by configuring your web browser accordingly. However, this may disrupt navigation on the Site.
SMS Text Messaging
Opting in
A mobile user might opt-in by:
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Entering a phone number online,
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Sending an Mobile Originating (MO) message containing an advertising keyword,
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Filling out a paper form that includes their phone number, or
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Signing up at a point-of-sale location.
Opting out
Our third-party service provider gives you the ability to opt out of SMS Text messaging for any reason. You can opt out by texting “STOP” or following other instructions as provided from time to time.
