Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes that is disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.
Changes to Your Personal Data
In the event you wish to change any of your personal information or club membership status, please contact us by written notification.
We comply with the Federal laws in sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 10 days of receipt of request to Opt-Out. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our database.
Shipments of Wine
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Freight is calculated towards the end of the online ordering process. We reserve the right to hold shipments due to inclement weather. Orders with the specified amount are not guaranteed until processed by the winery.
Returning or Exchanging an Item
If for any reason you are not entirely satisfied with your purchase, you may return it or exchange it within 30 days from receipt of your purchase. Please pack and seal your return item along with the order receipt. Exchanges will be made from available stock and are not guaranteed.
The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
If you need to inquire about your order or for any other reason, please contact us.
Dovecote, Thompson Vineyard, Dovecote Retreats, Redtail Estate, and Noumenon are registered trademarks of Rowles Holdings, LLC. All text, images, video, and other content on this site is copyright © 2019 Dovecote, LLC.